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Privacy Policy


Unless the context otherwise defines, terms used in this Privacy Policy ("Privacy Policy") shall have the same meanings as defined in our Terms and Conditions. 

The purpose of the Privacy Policy is to explain how we collect, hold, process, use, secure, store, share and transfer (collectively "Process") the data and/or information you provide to us when you use the Platform, including but not Limited to your personal data and information ("Data"). The Privacy Policy covers both "online" (eg, Internet and mobile services) and "offline" (eg, collection of information by telephone or in person) activities held, operated, provided and/or caused by us. The Privacy Policy specifically addresses our obligations under the relevant laws regarding the privacy of personal data. To the extent practicable, we are committed to operating our global business in accordance with the principles and procedures stated in the relevant laws. If our business is regulated by privacy laws other than those in that region, the Privacy Policy will apply to the extent practicable and consistent with that law.

Please read the Privacy Policy carefully to understand our Privacy Policy and Practices.

When you use this platform or otherwise provide us with your data, you are indicating that you are aware of and agree to the terms of the Privacy Policy and consent to our processing of your data.

We will require all persons using the Platform to voluntarily provide us with the information described in Clause 1 below for the purposes described in Clauses 2 and 4 below. If you do not agree to the terms of the Privacy Policy, please do not use this platform or provide us with any information about you. However, if you do not provide us with such information, we will not be able to provide you with the relevant services. If you wish to withdraw your consent to the terms of the Privacy Policy, please notify us in accordance with Clause 11 below by sending an email to our data privacy officer or by any other means as specified by us from time to time. The Privacy Policy is an integral part of our Terms and Conditions.

We may update or change the Privacy Policy from time to time to reflect the latest Privacy Policy and practices as we deem appropriate. Any changes will be effective immediately upon posting of the revised Privacy Policy. If we make material changes, we will notify you by posting a notice on this platform. We recommend that you periodically review our Privacy Policy to stay informed of our latest Privacy Policy and Practices. Your continued access or use of the Platform after such updates, changes or notices (if applicable) constitutes your agreement to be bound by the then current Privacy Policy.

You understand and understand that the Privacy Policy may not apply to any information that you provide to certain territories in which we operate through the Platform or otherwise, which we have not requested. All unsolicited information shall be considered non-confidential and we may freely process, reproduce, disclose to others and distribute such unsolicited information (as applicable) without restriction or attribution.


1.  What data do we process?

We may process the following data:

(a)  Your name, email address, telephone number, and/or other contact details, and your geographic location (If you do not wish to provide us with location tracking information, you may turn off GPS or other location tracking features on your device. However, , if you turn off these functions, you may not be able to use some related services);

(b)  Details of the device you use to access the Platform, including your IP address or other unique device identification information;

(c)  cookies as described in clause 7 below;

(d)  any other information provided by you using the Platform; and

(e)  If you contact us, the relevant communication records.

If you are a driver, we may also process the following data:

(f)  any registration and/or profile information and reporting information about your use of the Platform

(g)  details required to charge you and pay any related fees;

(h)  rating data (when other users of the platform can rate you as a driver); and

(i)  Details of your performance, operations and finances.


2.  For what purpose do we use the data?

The purposes for which we process information on this Platform and related services ("Purposes") include the following: 

(a)  verify your identity;

(b)  to provide you with the Services, including processing any orders and payments;

(c)  To operate, protect, improve and optimize related services and improve and customize the user experience of this platform;

(d)  to notify you of changes to the Platform, or to respond to your communications and/or requests;

(e)  monitor the use of the Platform;

(f)  Investigate any reported matter, complaint or potential breach of contract with respect to the Services;

(g)  Provide you with promotional and promotional materials and messages in accordance with Clause 4 below, where applicable and subject to applicable laws;

(h)  Confirm whether you have received promotional offers through the receipt and use of promotional and promotional materials;

(i)  To compile aggregate statistics about you and to analyze the use of the Platform and related services;

(j)  If applicable and subject to relevant laws, reconciling data with data collected for other purposes and from other sources, including third parties, in connection with providing the Services to you;

(k)  To facilitate our processing of data for purposes related to our provision of the Services and the promotional services, special events and/or promotions offered by us and/or our customers;

(l)  To comply with our obligations under applicable laws and regulations from time to time;

(m)  Disclose to and/or assist relevant agencies when we suspect that you have committed a crime, when we suspect fraud, when required by relevant law or court order, or when required by relevant public and law enforcement agencies; and

(n)  To design and provide you with products and related services for the above purposes;

Where required by applicable law, we will seek your express consent for changes in how we process data, but in other cases, if you use the Services after such changes, you have accepted the revised Privacy Policy.


3.  Will we disclose any information to other parties?

We generally only allow access to data by our authorised employees, and we only disclose such data to third parties in the following circumstances:

(a)  Disclose, provide and/or transfer information to:

(i)  Under a duty of confidentiality, any third-party or external service provider duly authorized by us to use such information and facilitate the relevant services on the Platform;

(ii)  agents authorized by us to use such information;

(iii) any other third party who purchases or plans to purchase all or part of our business, product portfolio or other assets;

(iv)  us, our business partners, and/or agents in relation to marketing and/or cross-promotion of products or related services that may be of interest to you;

(v)  any external parties (as defined below) described in Clause 4 below;

(b)  credit reference agencies, debt collection agencies, fraud detection and/or prevention agencies;

(c)  to any relevant public authority or law enforcement agency, including, for example, when we suspect that you have committed any criminal offence, when we suspect the existence of any fraud or when required by applicable law, regulation or legal process;

(d)  where applicable, to enforce or apply the terms and conditions governing your use of the Platform or any other agreement to which you and we are parties; and

(e)  We deem necessary to maintain and improve the Services.

You should use the social networking features of this platform with care, as other users can see the information you disclose. You understand and understand that we cannot control the actions of other users of social networking features with whom you choose to share your information. While we reserve the right to monitor this feature, we do not monitor usage of this feature in the normal course of business. Therefore, you understand and understand that we cannot and do not guarantee that information will not be accessed by unauthorized persons.

From time to time, it may be necessary and/or prudent for us to transfer certain information about us and/or our service providers outside the region in which the Platform operates or those other countries and jurisdictions. This may happen if any of our servers, suppliers and service providers are located overseas, or when you use the Platform and related services in such overseas countries and jurisdictions. We will take steps to ensure that data is processed in accordance with the Privacy Policy and relevant laws and regulations, and that all third parties adhere to strict confidentiality and data protection obligations. We also take steps to ensure that data continues to receive a standard of protection at least equivalent to that expressly provided by the relevant law. By using this platform and related services, you agree to our processing of data to/in this region as described in our Privacy Policy.


4.  Do we process any data for promotion and publicity?

From time to time, we may send you promotional and promotional materials and messages based on the Materials ("Additional Purposes"). 

We may promote the following categories of services, products and subjects:

(a)  Products and related services related to transportation, logistics and automobiles;

(b)  special events hosted by us for you and other users of the Platform, including but not limited to contests and social gatherings;

(c)  Rewards, Membership Points Rewards or Privilege Programs with respect to the Services and Products;

(d)  Special offers on the Services and Products, including but not limited to coupons, discounts, purchase offers and promotions;

(e)  about any products and related services offered by us and our partners and agents that may be of interest to you;

(f)  Products and related services offered by us and our advertisers (as the case may be, you may find the names of us and our advertisers in relevant advertisements and/or promotional or promotional materials for related products and related services); and

(g)  Donations and contributions for charitable and/or non-profit making purposes.

The above-mentioned products, services and subject matter may be offered or solicited by us, third-party service providers who provide the above-mentioned services, products and subject matter, and charitable and/or non-profit organizations (“External Parties”). We may provide materials to external parties for them to promote their services, products and subjects above.

You may opt-out of receiving information for any additional purpose at any time in accordance with Clause 11 below by emailing our data privacy officer or through any other means instructed by us from time to time. Any such request shall also clearly state the details of the information relevant to such request.

Please note that after you complete the above cancellation, you may also receive non-promotional and non-promotional messages, including but not limited to product updates and related service notices permitted by applicable local laws and regulations.


5.  Can you access and amend your data?

To the extent permitted by relevant laws, you have the right to:

(a)  check whether we hold any data and, if we do, obtain a copy of that data;

(b)  ask us to correct any erroneous personal data; and

(c)  any other requirements expressly permitted by relevant laws.

In accordance with relevant laws, we are entitled to charge a reasonable fee for processing data access requests; if expressly permitted by relevant laws, we will provide you with an estimated fee upon receipt of your data access request. However, the final fee charged may differ from the estimated fee. If the final cost is higher than the estimated cost, we will notify you of the higher. If you do not pay the fee, your data access request may be denied.

You may make the above data requests by email or post to our data privacy officer in accordance with clause 11 below. Any such request should also clearly state the details of the information relevant to such request, and we may require you to prove your identity in relation to your request to access and/or correct such information.


6.  How do we protect data? 

We take adequate measures to protect data from unauthorized access, accidental loss or destruction. If we give you (or you choose) a password that allows you to view certain parts of the Services, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone.

However, the transmission of data over the Internet is not completely secure. While we will do our best to protect your data, we cannot guarantee the security of data transmission to the Service; any transmission is at your own risk. Once we receive the material, we will use strict procedures and security features to attempt to prevent unauthorized access. If there is a cybersecurity risk, we may warn you and provide you with guidance in accordance with relevant laws.


7.  Do we use cookies?

We use Google Analytics to help analyze how users use this platform and related services. Google Analytics is a web analytics service provided by Google LLC. Google uses the data collected to track and review the use of our platform and related services, to prepare reports on web page activity and to share them with other Google services. Google may use the information collected to fully understand and customize the ads in their advertising network. The Google Analytics functions performed on this web page include display advertising (with regard to demographics and interests). Google's use and sharing of information collected by Google Analytics about your visits to the Platform is governed by the Google Analytics Terms of Service : .

We use certain cookies (such as Google Analytics cookies) and other similar technologies as part of our services. We use cookies to enable you to use the Services (for example, to enable you to complete registration or access information), to enable us to understand and store your preferences for future visits, to analyze usage patterns, to keep advertising records, and to collect and website traffic Aggregate information related to website interactions so that we can provide better website experiences and tools on this platform in the future. We may contract with third-party service providers in accordance with our privacy policies to help us better understand our website visitors.

You may choose to disable cookies through your browser or device settings, but you should be aware that this may prevent you from using all relevant services.


8.  Retention of data

Once we have obtained data, we will keep it securely on our systems; and subject to legal requirements and our internal policies, after deactivation of the service, provided that the purpose for which the data was processed still applies, We may continue to retain such information.


9.  Links to Third Party Websites

Subject to the provisions of the Privacy Policy, we may, at our sole discretion, include or provide third-party products or related services on this platform. Your understanding and knowledge that we may include or provide third-party products or related services on this platform does not mean that we approve or authorize such third parties to collect data, and this does not constitute any information about any relationship between us and such third parties. Associated Chen Xu. you know and know

(a)  Once you click on a link to a third-party website, program or advertisement, you will be linked to a third-party website, program and advertisement that may collect information from you;

(b)  These third-party websites, programs and advertisements have their own separate and independent privacy policies regarding how they handle the information you submit to them; and

(c)  We are not responsible for the content and activities of such linked websites, programs and advertisements (including any processing of data by such third parties).

Nonetheless, we seek to protect the integrity of this platform and welcome any feedback about these sites.


10.  Data of minors and/or other individuals

In certain circumstances, you may have provided information about minors and/or other individuals, in which case you represent and warrant that you are authorized to provide such information to us and that you have obtained their consent to maintain privacy Data is processed in the manner set out in the policy.

As a parent or legal guardian, please do not allow minors in your care to submit information to us (if applicable). If you provide us with such data, you hereby consent to the processing of minors' data, and you personally accept and agree to be bound by the Privacy Policy and be responsible for their actions.


11.  Data Privacy Officer Contact Details

Your request will be emailed to the Data Privacy Officer:

Hong Kong:

Latest update: February 2021
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